1. Introduction & Scope
Lk21 (https://lk21.bar) is a trusted online gaming and betting platform. Our Privacy Policy explains how we collect your personal information, the purposes for which it is used, and how securely it is kept. By using our platform, you are Privacy Policyyou are agreeing to.
This policy applies to all lk21 services — including the website, mobile app, live chat support, and email communications. We believe transparency is the foundation of trust, so this document contains no hidden information — everything is stated plainly.
2. What Types of Information We Collect
Lk21 collects data in two ways — what you provide directly, and what our systems record automatically.
Directly Collected Information
- Full name, date of birth, and nationality
- Email Address & Mobile Number
- Current residential address
- National ID or passport details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Messages and attachments you send via support chat
Automatically Collected Information
- IP Address & Device Type
- Browser Type & Operating System
- Log of pages visited and actions taken
- Session Duration & Click Patterns
- Data collected through cookies and tracking technologies
Data types and purposes
| Data types | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity information | Account Verification & KYC | Legal Obligations |
| Contact Information | Support & Notifications | Contractual requirements |
| Payment information | Transaction Processing | Contractual requirements |
| Usage data | Service improvement | Legitimate interest |
| Cookie data | Personalized Experience | Your Consent |
3. How We Use Your Information
Lk21 uses your information only for specific, legitimate purposes. We never use your data in ways you would not expect.
- Account Management: For registration, login, and security verification.
- Payment processing: To process deposits and withdrawals securely.
- KYC Verification: To comply with anti-money laundering laws.
- Customer support: To resolve your questions and complaints.
- Promotional communications: To inform you about offers and bonuses, with your consent.
- Fraud prevention: To detect and prevent suspicious activity.
- Service improvement: To analyze and improve your gaming experience.
- Legal Compliance: To fulfill requirements from government or regulatory authorities.
6. Security Measures
Lk21 uses industry-leading security technology to protect your information. Our security framework includes:
- 256-Bit SSL/TLS Encryption: Applied to all data transmissions.
- AES-256 Encryption: For stored sensitive information.
- Two-factor authentication (2FA): An extra layer of security for your account.
- Regular security audits: Managed by third-party specialists.
- Firewall and DDoS protection: Continuous server-level monitoring.
- Staff training: Regular training on data protection is provided.
7. Data Retention Period
Lk21 does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data types | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Regulations |
| Support Chat Logs | 2 Years | Service Quality Improvement |
| Marketing Preferences | Until consent is withdrawn | Your Instructions |
8. Your Privacy Rights
As an lk21 user, you have full control over your own data. You can exercise the following rights at any time:
Right to access your data
You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
Under certain circumstances, you may request that your data be deleted.
Right to restrict processing
In certain cases, you may request that processing of your data be temporarily restricted.
Right to data portability
You have the right to receive your data in a structured format and to transfer it elsewhere.
Right to Object
You may object to the processing of your data for marketing purposes or on the basis of legitimate interests.
9. Children's Privacy Protection
Lk21 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and KYC documents may be requested in cases of doubt.
If we become aware that we hold personal data belonging to a minor, that account will be immediately closed and all associated data will be securely deleted.
10. International Data Transfers
Lk21 is an international platform. Your data may be stored on servers located outside Bangladesh. In such cases, we ensure that:
- Adequate data protection laws exist in the destination country.
- Recipients of your data are required to uphold our privacy standards.
- All data is encrypted during transfer.
- Data protection is enforced through contractual agreements.
11. Changes to the Privacy Policy
Lk21 may, if necessary, Privacy Policy update this policy. For significant changes, we will:
- We will send a notice to your registered email at least 7 days in advance.
- We will display a clear notification on the site.
- We will display the update date at the top of the page.
Continued use of the site after any changes takes effect will be considered your acceptance of the updated policy.
12. Contact & Complaints
For any privacy-related questions, complaints, or requests, please contact our Data Protection team. We typically respond within 72 hours.
If we are unable to resolve the matter, you have the right to file a complaint with the relevant regulatory authority.